Shipping, Returns & Refunds

Available delivery methods, charges and estimated timelines are shown during checkout where applicable. Delivery estimates may vary by PIN code, courier availability, public holidays and events outside our reasonable control.

Contact us as soon as possible if an order needs to be changed or cancelled. Once an order has been packed or handed to the courier, cancellation may no longer be possible.

Please contact us promptly after delivery with your order details and clear photographs of the package and item. We will review the concern and communicate the available replacement or refund resolution.

For safety and hygiene, opened, used, altered or unsealed wellness products may not be eligible for return unless they arrived damaged, defective or incorrect. Any approved return must include the original packaging and supplied items.

Approved refunds are sent to the original payment method. The time taken for the amount to appear depends on the bank or payment provider. Shipping or handling charges may be non-refundable except where the order arrived damaged, defective or incorrect.

Use the contact page with your order reference and the reason for your request. Eligibility is assessed according to the order condition and applicable consumer law.